Tranax (Hantle) ATM Error Codes

tranax logo Tranax (Hantle) ATM Error Codes

Tranax (Hantle) ATM Error Codes

CodeDescriptionResolution
00000Normal StatusNormal Status
20001Unable to detect a cassetteRemove and replace cassette – Check the micro-switch located on the inside left wall of the dispenser. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. If they are broken the cassette will not stay in the dispenser.
20002Low CashLow cash warning sensor on dispenser is open. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If this machine is typically stocked with a low amount of bills, we recommend disabling this function.
20003Reject Bin is FullEmpty reject bin – if bin is empty, do a Cassette Total (from the settlement menu) – If that doesn’t help then check that AP, BIOS and CDU ROM versions are compatible.
20004Vault Door is OpenThis error occurs when the circuit between the mainboard and the door switch is open. Check vault door switch. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Also check that black and white, 2 wire connector is properly connected at rear of main board. Move the vault switch forward to aid door clearance problems. Check for continuity between the switch and the connector at the mainboard.
20005CDU Type MismatchCDU ROM does not match AP software. The dispenser and mainboard are programmed with a country code (USA or Canada). The two codes must match. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur.
20010Receipt Paper JamRemove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. In most cases you may have to remove the printer to locate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Make sure you only are using 21# paper. Paper of a lesser thickness is more prone to jamming.
20012Receipt printer feed lever openClose the feed tray on the printer. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Otherwise the printer may require service.
20013Receipt paper is emptyReplenish the paper roll, if there is already paper in the printer look for jams or obstructions. Try the printer reset switch. If it still has the error the printer may require service.
20014Thermal printer is overheatedIf this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.
20215CDU detects bills prior to dispensingThis means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21315CDU detects bills prior to dispensingThis means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21A15CDU detects bills prior to dispensingThis means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21B15CDU detects bills prior to dispensingThis means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24A15CDU detects bills prior to dispensingThis means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24B15CDU detects bills prior to dispensingThis means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
90001Error during card swipeThis error occurs when customer attempts to swipe their card and are unsuccessful. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didn’t swipe their card properly. If persistent, clean and test the card reader in diagnostics. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part.
A0008Receipt paper cutter errorRemove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
A0803Receipt Paper JamRemove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do not use metal objects to clear jams, use a business card or stiff paper to poke around.
A0808Receipt paper cutter errorRemove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
ADN04Printer connection errorCheck cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADN0FPrinter connection errorCheck cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADNxxPrinter connection errorCheck cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
Axxx2Thermal printer is overheated – during operationIf this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.
Axxx3Receipt Paper JamRemove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around.
Axxx4Receipt paper is emptyReplenish the paper roll. If roll is ok, then try the reset button on the printer. Otherwise the printer needs service.
Axxx5Receipt paper is jamming during loadingRemove any jammed paper and then reload. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
C0011CDU sensor is trippedThis indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check the front of the CDU and the cash tray for blockage. Reinitialize the ATM to put back in service. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed.
C0014CDU sensor is trippedSimilar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check for jammed notes or blocked sensors.
C001xCDU sensor is trippedMost typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back.
C0028CDU sensor is trippedCheck dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C002xCDU sensor is trippedCheck dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C0030CDU motor failureMotor speed (measured at the encoder wheel) was not within spec. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Can indicate a bad motor or encoder sensor.
C0031CDU Gate solenoid errorThe CDU did not respond to its solenoid function check. Check the wiring connections to the solenoid(s). Check wiring connections to the CDU main board.
C0032Outlet solenoid errorCheck and verify all connections to the dispenser circuit board. Check wiring to the solenoid(s).
C0033CDU Encoder errorUsually caused by loss of battery power to the CDU mainboard. The only way to recover from this error is to reprogram the CDU data. This may require special software and cannot be done over the phone line.
C0034Double Note detect module failureDouble detect module reporting error, check wiring to the module.
C0035Double Note detect module failure (2)Double detect module reporting error, check wiring to the module.
C0036Detected notes in path before initializingOne or more sensors in the dispenser detected a blockage prior to initializing. Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0039Gate sensor open during initializingCheck the sensor that is activated when you close the reject bin door (2k/4k dispensers only). If the sensor is not being pressed then the error will occur. Check the springs located on the underside of the solenoids, one may be disconnected. Otherwise the CDU will require repair / replacement.
C003BNotes detected during installationCheck for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0040Cassette removed during dispenseReset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C0041Tried to dispense notes more than 5 timesCheck the condition of the cash in the cassette. Verify that the cash is of good quality. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check that the denomination in Transaction setup matches the actual denomination loaded.
C0042Note jamCheck for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C0043More than 10 notes rejected during one transactionVerify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0044More than 5 notes rejected consecutivelyVerify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0046CDU Hardware FailureError reported during CDU initialization. Check cabling and potential blockages and power cycle ATM.
C0047Feed errorThis error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Depending on the model of dispenser there are different causes and possible solutions. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU.
C0048Incorrect bill countVerify cash count in the Settlement menu.
C004AJammed notesCheck for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C004BLong note detected 3 times consecutivelyVerify the quality of the cash. Straighten and shuffle cash in the cassette. Try cleaning the cassette and dispenser. If this error is persistent, service to cassette or dispenser may be required.
C004CMiscount of notes between sensorsVerify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and test using diagnostics. Dispenser may require service.
C004DCash cassette not properly setReset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw.
C004EMiscount of notes between sensorsTest CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C004FMiscount of notes between sensorsTest CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C0050Power failure during dispenseRemove any notes from path. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal.
C0051Over 150 notes requestedPossibly due to too many rejects, may require repair or cleaning if consistent. Check the Reject Analysis, this may help determine the cause. Cash quality, condition of the rollers in the cassette can effect this condition.
C0052Detected notes in path after dispenseRemove any notes from path, verify amount of dispensed notes. Clean dispenser. Verify the amount of bills against the journal.
C0053CDU double detect module failure.Double detect module may require adjustment. Check wiring and CDU mainboard connections.
C0055Detected long notes at outlet sensor(See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected.
C0056Exit gate sensor failureCheck condition of exit gate, and the exit gate sensor.
C0057Cassette information is not properly setCDU programming is not accurate or complete.
C0059Cash cassette 2 removed prior to dispense.Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005ACash cassette 1 removed prior to dispenseSet the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005BCash cassette 2 misfeedCheck cassette for jams, check condition of bills in cassette.
C005DDouble detect constantlyInspect double detect module and adjust as necessary. Check and clean the cassette and rollers, verify the quality of cash.
C005EDispense command size check errorRe-initialize machine, verify connections to mainboard. Check for unplugged sensors.
C005FDispense command errorRe-initialize machine, verify connections, check for unplugged sensors.
C006xSensor failureCheck for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C007xSensor failureCheck for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C0082Shutter failureCheck all wiring connections to CDU mainboard. Reinitialize CDU
C0083 Stacker sensor failureCheck all wiring connections to CDU mainboard. Reinitialize CDU
C0084Shutter close errorCheck all wiring connections to CDU mainboard. Reinitialize CDU.
C00ABNotes detected before initalizingClear notes from dispenser. Possibly dust or foreign object blocking sensor.
C00E0NS2A, NS2B darkNanocash only – verify connections to sensors. Check wiring to mainboard.
C00E1NS4 darkVerify connections to NS4 sensor. Check all wiring to mainboard.
CANCEUser canceled transaction at surchargeThis is not an error, but rather a statistic to notify how many users respond “no” to the surcharge notification.
CDN05CDU connection failureCheck cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN0FCDU connection failureCheck cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDNxxCDU connection failureCheck cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
D0001Modem initialization errorCheck modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D0002Reversal transaction failed.The ATM attempted to do a reversal and could not. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for D1800, D2000.
D0005Undefined network processing errorCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0011Format error in the message.Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0012Invalid TransactionCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0013Invalid AmountCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0014Invalid Card NumberCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0019Reenter the entire transactionCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0020Surcharge screen should have been displayedCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0024Exceeds issuer withdrawal limitCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0031Issuer financial institution is not supported by a processorCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0039No credit accountCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0041No credit account found for the CCNCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0043Stolen CardCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0050Transaction is not approvedCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0051Insufficient fundsCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0052No checking accountCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0053No savings accountCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0054Expired CardCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0055Invalid PINCode reported from host processor – Verify all programming. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. If all programming appears correct, contact the processor and have them trace the Terminal ID.
D0056No card record foundCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0057Transaction not permitted – cardCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0058Transaction not permitted – TerminalCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0059Customer should contact his or her financial institutionCode reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0060Allowable withdrawal limit is exceededCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0061Exceeded withdrawal limitCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0065Exceeds withdrawal frequency limitCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0067Capture card at the terminal (requires card be picked up at ATM only).Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0075Number of PIN tries exceededCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0078No AccountCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0080Invalid DateCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0081Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals).Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0082Cashback limit exceeded.Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0083Cannot verify PINCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0084Processor not available; acquirer processor unable to send messageCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0086Cannot verify PINCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0090Cutoff complete for terminal; cannot process prior days businessCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0091Bank unavailableCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0092System unavailableCode reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0093Transaction serial number mismatchVerify all programming, contact host processor
D0094Record format mismatchVerify all programming, contact host processor
D0095Routing ID mismatchVerify Routing ID number – contact host processor
D0096Terminal ID mismatchVerify Terminal ID number – contact host processor
D0097Response type mismatch (reversal)Verify all programming, contact host processor
D0098Response type mismatch (day-close)Verify all programming, contact host processor
D0099Response type mismatch (Configuration)Verify all programming, contact host processor
D009AResponse type mismatch (Withdrawal, Balance, Transfer)Verify all programming, contact host processor
D009BSTX omittedVerify all programming, contact host processor
D009CETX omittedVerify all programming, contact host processor
D009DFS omitted (after response code)Verify that version of Mini-Bank Software matches host processor. Contact host processor
D009EFS omitted (after retrieval reference number)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D009FFS omitted (after system trace audit number)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A0FS omitted (after account balance)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A1FS omitted (after available balance)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A2FS omitted (after available balance)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A3FS omitted (after authorization response text)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A4ETX is in wrong placeVerify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A5FS omitted (after total cash dispense amount in day close)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A6FS omitted (after total non cash dispense amount in day close)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A7FS omitted (after surcharge amount in day close message)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A8FS omitted (after surcharge amount in configuration message)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Check that Dual Master Key is disabled (non Coredata). Contact host processor
D00A9ETX omitted (from configuration message)Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D0300Modem is not respondingUse diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1000No ConnectionUse diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1100ENQ not received from hostVerify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D1200Transmission errorUse diagnostic or modem test to test modem. If error is persistent, modem may be defective
D1300NAK sent 3 times to hostVerify host phone number – See D170x. If persistent, it could be a defective modem.
D1500Modem connection time out – host not respondingVerify host phone number – verify modem speed – See D170x. If consistent, it can be a defective modem
D1702Modem connection errorPhone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1704Modem connection errorPhone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1706Modem connection errorPhone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D170xModem cannot support connection – excessive line noise (usually D1704/06)Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1800No dial toneVerify that incoming phone line is plugged into “Line” rather than “Phone” on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE: This error occurs only if there is no dial tone at the mainboard.
D1900No answerVerify host phone number – See D170x, there is no answer from the host modem.
D2000Phone line BusyVerify host phone number – call line with handset and check for busy signal – See D170x. ATM modem is receiving a busy signal when it dials out.
D2100Modem initialization errorCheck modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D2200EOT not received from hostVerify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
E000xRMS port failure, response time out, modem failure, no dial toneVerify RMS settings (Host Setup) – See D170x
F0001Current Number of Bills is 0Load notes into the cash cassette – use Add Cassette function in Settlement
F0002No Surcharge Owner setSet Surcharge owner – (Customer Setup)
F0003No Surcharge AmountSet Surcharge amount – (Customer Setup)
F0004No refresh timer set when advertisement is enabledSet refresh timer – (Customer Setup)
F0005No Advertisement text when advertisement is enabledSet Advertisement text – (Customer Setup)
F0006Dispense limit set error (must be less than 25 notes)Set Dispense limit – (Transaction Setup)
F0007Denomination Set errorValid Denominations are $10, $20, $50, $100 – (Transaction Setup)
F0008Fast Cash Set error (cannot exceed dispense limit)Check fast cash settings (Transaction Setup)
F0009Master Key index is invalidCheck Master Key index – verify checksum (Host Setup)
F000AMaster Key is emptyCheck Master Key checksum – reinject key (Host Setup)
F000BHost Telephone Number is not setSet Host Telephone Number – (Host Setup)
F000CError Retry timer is not setSet Error retry timer (Host Setup)
F000DRMS Password is not set when RMS is enabledSet RMS Password – (Host Setup)
F000ERMS phone number is not set when RMS send is enabledSet RMS Phone number – (Host Setup)
F000FTerminal ID is not setSet Terminal ID number – (Host Setup)
F0010Routing ID is not setSet Routing ID number – (Host Setup)
F0011Master Key Serial number is not setSet Master Key serial number – (Host Setup)
F0013NVRAM FailureFatal error, defective memory chip. Replace Mainboard
F0014NVRAM FailureFatal error, defective memory chip. Replace Mainboard
W0001WebRMS failed to dial into the ATMThis does not mean that the ATM is down; it’s a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static.
W0002WebRMS low cash warningThis is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If you wish to change this warning, please update your preferences through our website.
W0003WebRMS could not retrieve the local ATM timeAlthough webRMS successfully retrieved the journal information, it could not find the ATM’s local time. (This is equivalent to the “-1/-1/-001″ error when using Windows RMS). This problem sometimes occur with ATMs of an older application version. Make sure you are running the latest application version.
W0004The ATM time, as set in the Operator Function Menu, is incorrectWebRMS has detected that the ATM probably has incorrect date and time settings. You will need to physically go to the ATM location and manually reset the correct date with the Master Password.
W0005WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into.This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu.
W0006WebRMS has failed to dial into the ATM consecutively for more than 3 days.Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device.
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