Tranax (Hantle) ATM Error Codes

tranax logo Tranax (Hantle) ATM Error Codes

Tranax (Hantle) ATM Error Codes

Code Description Resolution
00000 Normal Status Normal Status
20001 Unable to detect a cassette Remove and replace cassette – Check the micro-switch located on the inside left wall of the dispenser. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. If they are broken the cassette will not stay in the dispenser.
20002 Low Cash Low cash warning sensor on dispenser is open. When “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If this machine is typically stocked with a low amount of bills, we recommend disabling this function.
20003 Reject Bin is Full Empty reject bin – if bin is empty, do a Cassette Total (from the settlement menu) – If that doesn’t help then check that AP, BIOS and CDU ROM versions are compatible.
20004 Vault Door is Open This error occurs when the circuit between the mainboard and the door switch is open. Check vault door switch. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Also check that black and white, 2 wire connector is properly connected at rear of main board. Move the vault switch forward to aid door clearance problems. Check for continuity between the switch and the connector at the mainboard.
20005 CDU Type Mismatch CDU ROM does not match AP software. The dispenser and mainboard are programmed with a country code (USA or Canada). The two codes must match. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur.
20010 Receipt Paper Jam Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. In most cases you may have to remove the printer to locate difficult jams. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Make sure you only are using 21# paper. Paper of a lesser thickness is more prone to jamming.
20012 Receipt printer feed lever open Close the feed tray on the printer. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Otherwise the printer may require service.
20013 Receipt paper is empty Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Try the printer reset switch. If it still has the error the printer may require service.
20014 Thermal printer is overheated If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.
20215 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21315 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21A15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
21B15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24A15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
24B15 CDU detects bills prior to dispensing This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check and reseat all belts. Loose belts can slip off rollers and block sensors.
90001 Error during card swipe This error occurs when customer attempts to swipe their card and are unsuccessful. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didn’t swipe their card properly. If persistent, clean and test the card reader in diagnostics. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part.
A0008 Receipt paper cutter error Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
A0803 Receipt Paper Jam Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do not use metal objects to clear jams, use a business card or stiff paper to poke around.
A0808 Receipt paper cutter error Remove any jammed paper. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
ADN04 Printer connection error Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADN0F Printer connection error Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
ADNxx Printer connection error Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner to clean the terminals. Try the reset button on the printer. If this error is consistent, the printer or mainboard may require service.
Axxx2 Thermal printer is overheated – during operation If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may also want to try the reset button on the printer to clear this error. If this error persists, the printer will require service.
Axxx3 Receipt Paper Jam Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. You may need to remove the printer from the ATM to access the jam. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around.
Axxx4 Receipt paper is empty Replenish the paper roll. If roll is ok, then try the reset button on the printer. Otherwise the printer needs service.
Axxx5 Receipt paper is jamming during loading Remove any jammed paper and then reload. You may need to remove the printer to clear jams. NOTE: Do not use metal objects to clear the jam. Use a business card or stiff paper to clear jams. Otherwise try the reset button or have the printer serviced.
C0011 CDU sensor is tripped This indicates that during a dispense, the sensor located at the front of the CDU shows a blockage (CS13 or CS2). The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check the front of the CDU and the cash tray for blockage. Reinitialize the ATM to put back in service. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed.
C0014 CDU sensor is tripped Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Check for jammed notes or blocked sensors.
C001x CDU sensor is tripped Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back.
C0028 CDU sensor is tripped Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C002x CDU sensor is tripped Check dispenser for jammed bills and restart the machine. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C0030 CDU motor failure Motor speed (measured at the encoder wheel) was not within spec. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Can indicate a bad motor or encoder sensor.
C0031 CDU Gate solenoid error The CDU did not respond to its solenoid function check. Check the wiring connections to the solenoid(s). Check wiring connections to the CDU main board.
C0032 Outlet solenoid error Check and verify all connections to the dispenser circuit board. Check wiring to the solenoid(s).
C0033 CDU Encoder error Usually caused by loss of battery power to the CDU mainboard. The only way to recover from this error is to reprogram the CDU data. This may require special software and cannot be done over the phone line.
C0034 Double Note detect module failure Double detect module reporting error, check wiring to the module.
C0035 Double Note detect module failure (2) Double detect module reporting error, check wiring to the module.
C0036 Detected notes in path before initializing One or more sensors in the dispenser detected a blockage prior to initializing. Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0039 Gate sensor open during initializing Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). If the sensor is not being pressed then the error will occur. Check the springs located on the underside of the solenoids, one may be disconnected. Otherwise the CDU will require repair / replacement.
C003B Notes detected during installation Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service.
C0040 Cassette removed during dispense Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser.
C0041 Tried to dispense notes more than 5 times Check the condition of the cash in the cassette. Verify that the cash is of good quality. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check that the denomination in Transaction setup matches the actual denomination loaded.
C0042 Note jam Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C0043 More than 10 notes rejected during one transaction Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0044 More than 5 notes rejected consecutively Verify the quality of the cash. Straighten and shuffle cash in the cassette. Check the reject analysis to determine the cause of reject (reports menu). If the cash is of known good quality then try cleaning the cassette and dispenser. Otherwise service to cassette or dispenser may be required.
C0046 CDU Hardware Failure Error reported during CDU initialization. Check cabling and potential blockages and power cycle ATM.
C0047 Feed error This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Depending on the model of dispenser there are different causes and possible solutions. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU.
C0048 Incorrect bill count Verify cash count in the Settlement menu.
C004A Jammed notes Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C004B Long note detected 3 times consecutively Verify the quality of the cash. Straighten and shuffle cash in the cassette. Try cleaning the cassette and dispenser. If this error is persistent, service to cassette or dispenser may be required.
C004C Miscount of notes between sensors Verify operation of exit gate. Check the number of dispensed notes. Clean the dispenser and test using diagnostics. Dispenser may require service.
C004D Cash cassette not properly set Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check the condition of the white plastic cassette retaining clips in the dispenser. MB1000 check condition of the clutch alignment screw.
C004E Miscount of notes between sensors Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C004F Miscount of notes between sensors Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Clean dispenser and cassette. If error is persistent the dispenser may require service.
C0050 Power failure during dispense Remove any notes from path. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal.
C0051 Over 150 notes requested Possibly due to too many rejects, may require repair or cleaning if consistent. Check the Reject Analysis, this may help determine the cause. Cash quality, condition of the rollers in the cassette can effect this condition.
C0052 Detected notes in path after dispense Remove any notes from path, verify amount of dispensed notes. Clean dispenser. Verify the amount of bills against the journal.
C0053 CDU double detect module failure. Double detect module may require adjustment. Check wiring and CDU mainboard connections.
C0055 Detected long notes at outlet sensor (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected.
C0056 Exit gate sensor failure Check condition of exit gate, and the exit gate sensor.
C0057 Cassette information is not properly set CDU programming is not accurate or complete.
C0059 Cash cassette 2 removed prior to dispense. Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005A Cash cassette 1 removed prior to dispense Set the cash cassette. Inspect the cassette detection microswitch. Reposition the microswitch if necessary.
C005B Cash cassette 2 misfeed Check cassette for jams, check condition of bills in cassette.
C005D Double detect constantly Inspect double detect module and adjust as necessary. Check and clean the cassette and rollers, verify the quality of cash.
C005E Dispense command size check error Re-initialize machine, verify connections to mainboard. Check for unplugged sensors.
C005F Dispense command error Re-initialize machine, verify connections, check for unplugged sensors.
C006x Sensor failure Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C007x Sensor failure Check for notes in the Cash Dispenser. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Otherwise the dispenser may require service
C0082 Shutter failure Check all wiring connections to CDU mainboard. Reinitialize CDU
C0083 Stacker sensor failure Check all wiring connections to CDU mainboard. Reinitialize CDU
C0084 Shutter close error Check all wiring connections to CDU mainboard. Reinitialize CDU.
C00AB Notes detected before initalizing Clear notes from dispenser. Possibly dust or foreign object blocking sensor.
C00E0 NS2A, NS2B dark Nanocash only – verify connections to sensors. Check wiring to mainboard.
C00E1 NS4 dark Verify connections to NS4 sensor. Check all wiring to mainboard.
CANCE User canceled transaction at surcharge This is not an error, but rather a statistic to notify how many users respond “no” to the surcharge notification.
CDN05 CDU connection failure Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDN0F CDU connection failure Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
CDNxx CDU connection failure Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Use an electrical parts contact cleaner on terminals. This error is of concern only if it is repeated. Outside interference may cause it (neon signs, lights).
D0001 Modem initialization error Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D0002 Reversal transaction failed. The ATM attempted to do a reversal and could not. Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection. Look in error summary for D1800, D2000.
D0005 Undefined network processing error Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0011 Format error in the message. Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0012 Invalid Transaction Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0013 Invalid Amount Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0014 Invalid Card Number Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0019 Reenter the entire transaction Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0020 Surcharge screen should have been displayed Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0024 Exceeds issuer withdrawal limit Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0031 Issuer financial institution is not supported by a processor Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0039 No credit account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0041 No credit account found for the CCN Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0043 Stolen Card Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0050 Transaction is not approved Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0051 Insufficient funds Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0052 No checking account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0053 No savings account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0054 Expired Card Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0055 Invalid PIN Code reported from host processor – Verify all programming. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. If all programming appears correct, contact the processor and have them trace the Terminal ID.
D0056 No card record found Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0057 Transaction not permitted – card Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0058 Transaction not permitted – Terminal Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0059 Customer should contact his or her financial institution Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0060 Allowable withdrawal limit is exceeded Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0061 Exceeded withdrawal limit Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0065 Exceeds withdrawal frequency limit Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0067 Capture card at the terminal (requires card be picked up at ATM only). Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0075 Number of PIN tries exceeded Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0078 No Account Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0080 Invalid Date Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0081 Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Code reported by host processor (Shazam). Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0082 Cashback limit exceeded. Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0083 Cannot verify PIN Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0084 Processor not available; acquirer processor unable to send message Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0086 Cannot verify PIN Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0090 Cutoff complete for terminal; cannot process prior days business Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0091 Bank unavailable Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0092 System unavailable Code reported by host processor. Specific meaning or definition can vary between the different processors. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error.
D0093 Transaction serial number mismatch Verify all programming, contact host processor
D0094 Record format mismatch Verify all programming, contact host processor
D0095 Routing ID mismatch Verify Routing ID number – contact host processor
D0096 Terminal ID mismatch Verify Terminal ID number – contact host processor
D0097 Response type mismatch (reversal) Verify all programming, contact host processor
D0098 Response type mismatch (day-close) Verify all programming, contact host processor
D0099 Response type mismatch (Configuration) Verify all programming, contact host processor
D009A Response type mismatch (Withdrawal, Balance, Transfer) Verify all programming, contact host processor
D009B STX omitted Verify all programming, contact host processor
D009C ETX omitted Verify all programming, contact host processor
D009D FS omitted (after response code) Verify that version of Mini-Bank Software matches host processor. Contact host processor
D009E FS omitted (after retrieval reference number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D009F FS omitted (after system trace audit number) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A0 FS omitted (after account balance) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A1 FS omitted (after available balance) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A2 FS omitted (after available balance) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A3 FS omitted (after authorization response text) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A4 ETX is in wrong place Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A5 FS omitted (after total cash dispense amount in day close) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A6 FS omitted (after total non cash dispense amount in day close) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A7 FS omitted (after surcharge amount in day close message) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D00A8 FS omitted (after surcharge amount in configuration message) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Check that Dual Master Key is disabled (non Coredata). Contact host processor
D00A9 ETX omitted (from configuration message) Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D0300 Modem is not responding Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1000 No Connection Use diagnostic or modem test to test modem. If error is persistent, modem may be defective.
D1100 ENQ not received from host Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
D1200 Transmission error Use diagnostic or modem test to test modem. If error is persistent, modem may be defective
D1300 NAK sent 3 times to host Verify host phone number – See D170x. If persistent, it could be a defective modem.
D1500 Modem connection time out – host not responding Verify host phone number – verify modem speed – See D170x. If consistent, it can be a defective modem
D1702 Modem connection error Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1704 Modem connection error Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1706 Modem connection error Phone line connected to ATM will not support data communication. In line filter may help this. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D170x Modem cannot support connection – excessive line noise (usually D1704/06) Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer). This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode).
D1800 No dial tone Verify that incoming phone line is plugged into “Line” rather than “Phone” on mainboard. Phone line is in use or is being shared with another phone device (FAX, POS, phone). NOTE: This error occurs only if there is no dial tone at the mainboard.
D1900 No answer Verify host phone number – See D170x, there is no answer from the host modem.
D2000 Phone line Busy Verify host phone number – call line with handset and check for busy signal – See D170x. ATM modem is receiving a busy signal when it dials out.
D2100 Modem initialization error Check modem in diagnostics or modem test. If persistent, it could be a defective modem. Note: If the modem is defective, this error will most likely occur frequently. One or two instances of this error does not usually indicate a defective part.
D2200 EOT not received from host Verify all programming. Verify that version of Mini-Bank Software matches host processor. Contact host processor
E000x RMS port failure, response time out, modem failure, no dial tone Verify RMS settings (Host Setup) – See D170x
F0001 Current Number of Bills is 0 Load notes into the cash cassette – use Add Cassette function in Settlement
F0002 No Surcharge Owner set Set Surcharge owner – (Customer Setup)
F0003 No Surcharge Amount Set Surcharge amount – (Customer Setup)
F0004 No refresh timer set when advertisement is enabled Set refresh timer – (Customer Setup)
F0005 No Advertisement text when advertisement is enabled Set Advertisement text – (Customer Setup)
F0006 Dispense limit set error (must be less than 25 notes) Set Dispense limit – (Transaction Setup)
F0007 Denomination Set error Valid Denominations are $10, $20, $50, $100 – (Transaction Setup)
F0008 Fast Cash Set error (cannot exceed dispense limit) Check fast cash settings (Transaction Setup)
F0009 Master Key index is invalid Check Master Key index – verify checksum (Host Setup)
F000A Master Key is empty Check Master Key checksum – reinject key (Host Setup)
F000B Host Telephone Number is not set Set Host Telephone Number – (Host Setup)
F000C Error Retry timer is not set Set Error retry timer (Host Setup)
F000D RMS Password is not set when RMS is enabled Set RMS Password – (Host Setup)
F000E RMS phone number is not set when RMS send is enabled Set RMS Phone number – (Host Setup)
F000F Terminal ID is not set Set Terminal ID number – (Host Setup)
F0010 Routing ID is not set Set Routing ID number – (Host Setup)
F0011 Master Key Serial number is not set Set Master Key serial number – (Host Setup)
F0013 NVRAM Failure Fatal error, defective memory chip. Replace Mainboard
F0014 NVRAM Failure Fatal error, defective memory chip. Replace Mainboard
W0001 WebRMS failed to dial into the ATM This does not mean that the ATM is down; it’s a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Make sure the ATM is turned on, the phone line fits securely on both ends, and not shared with a voice phone nor experiences static.
W0002 WebRMS low cash warning This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. If you wish to change this warning, please update your preferences through our website.
W0003 WebRMS could not retrieve the local ATM time Although webRMS successfully retrieved the journal information, it could not find the ATM’s local time. (This is equivalent to the “-1/-1/-001″ error when using Windows RMS). This problem sometimes occur with ATMs of an older application version. Make sure you are running the latest application version.
W0004 The ATM time, as set in the Operator Function Menu, is incorrect WebRMS has detected that the ATM probably has incorrect date and time settings. You will need to physically go to the ATM location and manually reset the correct date with the Master Password.
W0005 WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu.
W0006 WebRMS has failed to dial into the ATM consecutively for more than 3 days. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device.
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