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Mobile ATMs

 Conveniences of a Mobile ATM

Conveniences of a Mobile ATM

A mobile automatic teller machine is an ATM on wheels, one you can rent for a special event such as a county fair, music festival or circus. You could even set up a mobile ATM at a more solemn occasion, such as a graduation or a civic ceremony honoring military veterans. Really, any event at which merchandise is sold or donations are collected – that is, any occasion at which attendees might suddenly realize they need extra cash – is an event that can benefit from the presence of a mobile ATM.

Mobile ATMs usually use wireless technology –not telephone lines – to send and receive information about customer accounts, so they know how much cash they can dispense to various individuals. Sometimes these ATMs do require a power source, however, so make sure you have an extra electrical cord handy, one that will be long enough.

Increasing Your Business

In fact, so many mobile ATMs have been appearing at large and small events in recent years that many attendees come to rely on them. Some people are loath to carry more cash than is absolutely necessary. In many cases, these people figure that if they see souvenirs or other items at an event that appeals to them, or to their children, they can simply head to a mobile ATM and get the funds to buy those products. Therefore, if you do not have a mobile ATM at your event, you will lose out on all of that business. In addition, customers with easy access to cash tend to stay at events longer, and in the process, of course, spend more money. Furthermore, if your event relies on third-party vendors, you want to make sure those vendors make as much money as they possibly can, lest they decide not to return to the event the following year. On top of all that, it can be easier and faster for customers to pay with cash at outdoor events than with personal checks or credit cards. And when cash is used, event organizers do not have to worry about checks that bounce, and you and your vendors are not responsible for credit card processing fees. (In fact, many event vendors refuse to accept any credit cards.)

Safety and Weather Concerns

Mobile ATMs are designed with customer safety as a top priority. They come with bright overhead lights to ward off criminals who would lurk in the shadows, and sometimes they include visible security cameras as well. As the planner of an event, you can further increase your mobile ATM customers’ feelings of security by putting the machine right in the middle of the action – in an area that you know will be heavily-trafficked, as this placement will certainly discourage would-be thieves as well.

One especially helpful feature about mobile ATMs is that event planners don’t have to worry about the weather when they order them. Mobile ATMs, just like the stationary ATMs you find out on the streets, are built rugged, more than able to withstand all kinds of weather conditions, including driving rain and heavy snow. They are water-resistant, too, and usually they include advanced temperature control systems to heat them up or cool them off as conditions require. If the weather is going to be horrendous, however, you could always elect to set up a mobile ATM indoors.

Choosing a Rental Company

When you’re looking for a mobile ATM rental company to patronize, look for a company offering the following:

  • strong encryption measures to safeguard passwords and user data – triple encryption is recommended
  • excellent references
  • at least several years of experience
  • signs that will guide customers to the mobile ATM

ATM Cash Replenishment Tips

The process of loading your automatic teller machine with new bills is called ‘ATM cash replenishment’ (and not, for whatever reason, ‘ATM cash replacement’). It’s important to replenish your ATM’s cash as soon as it starts running low. If people find that your ATM does not provide them with sufficient funds, your business’s reputation may falter. You might even start losing customers.

What is the process for ATM cash replenishment?

ATM Cash Replenishment Tips

Once you’ve been operating one or more ATM’s for a while, the cash replenishment process will become routine. But there are important procedures you should always follow whenever you’re replenishing your ATM’s supply of money. They will protect your money, your ATM and most important, your safety and your employees’ safety.

  • First, try to vary the times at which you replenish your ATM cash. For instance, you could replenish early Tuesday morning one time, late Friday afternoon the next time, midday Monday the next, and so on. Don’t stick to a pattern of replenishment times, either. Instead, replenish on a completely random basis to the greatest extent possible. Not to induce paranoia, but thieves could be staking out your ATM at this very moment. They could be trying to discern when it is you do your replenishing.
  • Remember that you should replenish your ATM’s one at a time. You should replenish your cassettes one at a time as well. There should be no customers inside your place of business during a cash replenishment procedure. Shut your doors and shut your blinds to shield this process from the view of people passing on the street. Have on hand an alarm system, too. One you could strike at a second’s notice to automatically contact 911 in the event of a robbery attempt.
  • Before the new stacks of cash enter your automatic teller machine, take the time to flip through them. Look at each bill to make sure everything seems OK. That is, check that none of the bills is counterfeit or torn and that none contain markings indicating they might have been stolen. Also, make certain that each of the bills is the denomination that it’s supposed to be. If you find any problem bills, contact your bank’s manager at once, and don’t let them go inside your ATM.
  • If you have a safe full of cash on your premises which you use during cash replenishments, change the combination of that safe after each replenishment. Don’t use a master key with this safe, either. You’ll greatly increase your risk of theft if you were to ever misplace your key.
  • You should take enough time during an ATM cash replenishment to ensure you don’t make any mistakes, but at the same time, you should work as quickly as you can so that the process takes no longer than it has to. Also, never place any container holding cash on the floor, and certainly never take your eyes off of such a container, even for a split-second!

Secure services are available to take care of ATM cash replenishment

There are plenty of companies you can hire to take care of your ATM cash replenishment needs for you. A good service will order all the cash you need, and bring that cash to your place of business in an armored vehicle. They’ll also carry the cash from that armored vehicle to your ATM in a secure container. Further, that company may deploy an entire team to take care of these duties, including:

  •       the armored car driver
  •       at least one armed guard
  •       at least one experienced technician to actually replace the money

All these employees should present identification to you before you admit them into your business. In some cases, the ATM company will give you a list of employees along with samples of their signatures, so you may compare a signature on an ID card to a signature on your list.

Some of these companies are available to replenish ATM cash seven days a week, 24 hours a day. And in many cases, such companies offer ATM maintenance services in addition to cash replenishment – freeing ATM cards when they get jammed, for example – as part of a package. Hiring one of these companies to take care of your ATM cash replenishment needs will not only save you and/or your employees time, but it may eliminate a source of anxiety as well.

Outrageous ATM Glitches

Can ATM glitches affect you?

Outrageous ATM Glitches

You can breathe a sigh of relief to know that the chance of something going wrong when you use an automatic teller machine is very small. But even though ATM glitches rarely happen, when they do occur they can be significant. In fact, some recent ATM issues might leave you shaking your head, and might leave bank managers trembling in fear.

Types of Outrageous ATM Glitches

When banks adopt new technologies, ATM problems sometimes result. For instance:

  • June 19, 2012, a computer glitch caused by a change in company software prevented the Royal Bank of Scotland from making any payments to its customers, including payments through ATM’s. Even though the offending glitch was fixed almost right away, it spurred a chain reaction of events that led to inoperable ATM’s, among many other banking issues. These problems lasted for days and affected millions of people.
  • Bank of America, which operates the U.S.’s largest network of automatic teller machines, also had a recent brush with ATM glitches caused by new technology. In the mid-2000’s, Bank of America began introducing ATM’s with scanning systems; these machines scan checks and deposit them into accounts. However, a number of these new devices refused to recognize certain checks, or did not follow through with the process of actually depositing the value of a check into a customer’s account. In a few isolated incidents, the machines completely shredded customers’ debit cards. No long-term damage was done, however; Bank of America took care of everyone who registered a complaint about these machines. And the vast majority of Bank of America’s new ATM’s worked without a hitch. Still, these incidents serve as reminders that bank customers always need to examine their bank statements to make sure they have the correct amount of money in their various accounts.

Natural disasters and mass panic can also bring about ATM glitches. In the aftermath of the terrible Japanese tsunami of 2011, thousands of ATM’s were out of order for hours. For at least one bank, Mizuho, the malfunctioning ATM’s were caused by an enormous uptick of customers trying to withdraw money from these machines.

On the other hand, sometimes ATM’s please customers too much. In 2009, Ronald Page, a retired autoworker in Detroit, found that a broken ATM in his home city was allowing him to take out all the money he wanted. So he took out $1.5 million, and he brought that cash to several casinos. He lost the entire amount. Later, prosecutors charged him with theft, and sought to have him jailed for 15 months. The lesson here: unlike in the board game Monopoly, when it comes to ATM’s in real life, there’s no such thing as an “error in your favor.” Therefore, if an ATM gives you more money than you know you have in your account, or if you go up to an ATM and find someone else’s money lying around, report the issue to a bank manager with the extra cash in hand. It’s not worth going jail over a mistake that wasn’t even yours to begin with.

Perhaps the most common “glitch” that occurs at ATM’s isn’t really a glitch at all. It’s called the “cash retract.” If you order a certain amount of cash from an ATM, but you don’t take that cash out right away, then that money will shoot back inside the ATM after 30 seconds. Imagine this scenario: you order $50 in cash from an ATM inside a bank. But just as the money is coming out, your young child runs away from you, and you have to chase her throughout the bank to retrieve her. You return more than 35 seconds later only to find your $50 is not there – it’s returned to the cash dispenser inside the machine. Yet it’s likely you’ll still have that $50 deducted from your account. What you should do in such a situation is let a bank employee know about it right away, so you can be sure that you’ll be reimbursed.

In fact, that really is an important message to repeat and to end on: whenever you are the victim of any kind of ATM glitch, notify your bank immediately, as doing so offers you the best chance of getting fully and promptly compensated.

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