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[VIDEO] Explosives Used to Break into Machine during ATM Robbery, Thieves Caught on HD Camera

On August 11, 2017, two criminals drove their SUV up to a Gas Station ATM Kiosk with a plan. They planned to execute an ATM robbery by blowing up the ATM with some sort of liquid explosive. It is clear from this video, it’s not the first time they are attempting this. They are wanted by the FBI. The authorities were very excited to see the quality of our security footage.

Authorities_On_Scene

Authorities at the Crime Scene of the ATM Robbery in San Diego, CA

When you start using explosives on an ATM, you attract a lot of attention. You get the local police, sheriffs, SWAT, the Bomb Squad, ATF, and the FBI involved. That’s a lot of manpower hunting you down.

These guys are wanted by the FBI. It’s not just a local crime.  Is a few grand worth having to hide and run for the rest of your life? I don’t think so.

The suspects think they got away with it. However, as time will tell, and with the help of this HD video, and the enhancement tools Federal Law Enforcement agencies have available, they will most likely do time behind bars for this ATM robbery.  Maybe they will save all the money they stole to pay for their lawyer. They will need it.

I’ve been in the ATM business since 1994. Since then, I’ve helped hundreds of Independent ATM Deployers (IAD’s) start, run, and maintain successful ATM businesses. I’ve personally sold or installed hundreds and hundreds of ATM machines. I currently manage thousands of machines and hundreds of thousands of ATM transactions nationwide and I’ve never, ever seen anything like this.

This location has been a customer of ours for over a decade. We’ve never had any issue until we installed a new kiosk.  While this small kiosk does not appear to be bomb proof, the old kiosk building we used previously onsite was. Unfortunately for us the gas station – car wash is undergoing a remodel and needed to demolish the building, so we had to move the ATM to the other side of the parking lot.

In order not to inhibit the authority’s investigation, we won’t go into the details of what the authorities knew in this article.

However, now that we know all the details we can help others.

So, if you plan to install a kiosk and you are one of our customers (or want to be), please contact our office for some additional help.

We learned an expensive lesson, so we hope to use it to educate our customers.

ATM Depot can certainly help you avoid the same fate. We thought we prepared for every security scenario but they proved us wrong on this one. The key is that we learned an awful lot from this and can now assist our customers even better when dealing with outdoor ATMs.

**** UPDATE ****

September 28, 2017

After many calls between the account manager, Jeremy, and the FBI and ATF, on this situation, we learned that the authorities were able to issue a subpoena at the home of Scott Michael Petri. We are not sure how all this went down but we speculate that the FBI was able to leverage the information obtained in the video of the ATM robbery. According to law enforcement, one of the suspects bragged to a confidential informant about the crime. Upon serving a subpoena at the suspects home, the Law enforcement authorities say they found a drill, a gas cylinder, clothing and other incriminating evidence in his home that matched the items in the surveillance video during the crime.

Court documents allege (and video shows) Petri used a cordless drill to make two holes in the ATM machine’s housing. A second unidentified suspect (now in custody) approached the ATM with an open flame (see video, looks like a cigarette) and lit a fuse.  The suspects drove to the other side of the gas station and the ATM exploded. See the entire ATM robbery (edited for time) in the video above.

Suspect_Searching

The suspect (circled) is searching for the cash box after the ATM robbery explosion

The August robbery was the second time this year an explosive device was used on an ATM in San Diego, according to the FBI.

**** UPDATE ****

October 5, 2017

Scott Michael Petri faces a charge of using an explosive to damage property relating to a robbery at the Chevron Station and Pit Stop Car Wash on Miramar Road just south of the 15 Freeway entrance. The suspect was picked up and booked on October 5th and transferred into Federal custody and is being held in the Federal Prison in Downtown San Diego by the ATF. Bail has been set at $250,000.

ATM_Suspect_Arrested

Public arrest records for Scott Michael Petri. One of the suspects in the ATM robbery.

How to Steal Money from an ATM

How to Steal Money from an ATM

Stealing money from an ATM machine? Does that really happen?

While that does sound like a ridiculous attempted feat given the level of security that ATM machines have, there are some potential criminals who still try to find and exploit any weaknesses in an ATM’s system in order to gain access.

Stealing money from an ATM machine is undoubtedly an attempt that has been tried numerous times. But much to the would-be criminal’s chagrin, it is to no avail. There aren’t any successful ATM heists that you will likely read about in your local newspapers. There won’t be any television news reports about how savvy criminals got away with successfully removing the money from any ATM machine. It just doesn’t happen, and for good reason, no doubt.

Owner and Their Machines

When ATM owners initially set up their cash machines, they are advised to invest in equipment that has the latest software technology, physical locks and vaults and other enhancements that would deter criminal activity. Since most well-made ATM machines generally have safeguards in place as basic features, it behooves the owner to ensure that their machines do in fact have proper security. ATM machine owners can take solace in knowing that the machines have durable, comprehensive security cabinets and vaults that have been made to meet proper standards.

There are two prominent types of security that you will find present on most machines. These are the Business Hours security vault and the 24 Hours Level security vault. Both types of protection offer the owner different protection levels, but basically have the same security. Different business environments and traffic levels will dictate what the best fit may be for the protection levels.

Machines built for ATM needs are known as the UL 291 Standard, which are designed by Underwriters Laboratories. The company is responsible for rating and product-testing consumer goods like home appliances and electrical goods. Investing in a UL 291 Standard ensures that the machine is well-designed to withstand attacks and to protect the contents of the machine.

Business Hours ATM Vault

The Business Hours ATM machines are designed to hold and protect cash where transactions are made during normal business hours. In these instances, there is usually someone on the premises like a manager or an owner who can monitor the machine during the day. Therefore, at the end of the business day, the cash is safely removed from the machine and moved to other locations.

24-Hour Level 1 ATM Vault

The design and structure of the 24 Hour Level 1 ATM machine is designed to withstand inordinate amounts of potential attacks, drilling or any maneuver launched in an attempt to try and gain access to the system. About 300 pounds is what these machines generally weigh, and are also designed to withstand physical pressure loads of up to 50,000 psi.

Foil the Criminal

There are substantially hefty fines and possible jail time that are associated with any criminal activity associated with tampering with ATM machines. This alone is sometimes enough to discourage any would-be criminal. But even the possibility of being caught and punished, it’s is still not enough of a deterrent for some criminal-minded individuals. Thankfully for ATM owners, however, the ATM machines are now equipped with specialized internal and external equipment and enhanced software that can make the machines virtually impossible to steal. The machines are sometimes even bolted down in the area where they’re found, in order to discourage theft. Even in the unlikely event that the thief successfully unmounts the machine from its foundation, it is virtually impossible for him to penetrate the machine to break it in order to get to its cash content. In some cases, even the attempt is punishable by law and the individual can be incarcerated.

Things to Do Before Starting an ATM Business

Three Major Things to Do Before Starting an ATM BusinessWithout a doubt, the ATM business is a very easy and quite lucrative one to get into. Everyone from the small business owner to the large corporation understands the immense benefits that abound in owning and managing an ATM business. ATM business owners can position their machines at most any well-trafficked location and see a return on their investment in a short matter of time. The key to success is choosing the right company to go with in setting up an ATM business, and knowing how to properly organize and manage it for optimal, profitable results.

The ATM business is one that can easily be a long-term, high-profit business that grows each year, but it’s important to ensure that the business is properly set up from the beginning. Everything from ATM software, security, location and management needs to be considered seriously before any real profits are seen. This is also important so as to keep those profits coming in while keeping business expenses as low as possible.

Here are a few tips to review and make sure are they’re on your checklist as you start the ATM ownership process:

1. Determine Ideal Setup

How do you want to manage the ATM business? Several options include owning and managing the machine, or, owning it and having someone else manage it by loading it with cash as necessary. Perhaps there will be another owner, and you simply manage the machine. Either of the options depends solely on your personal preferences and what works best for your end goals. Be aware however that you will need to ensure that the proper legal paperwork is in place to protect liabilities, especially since this area of business involves handling large amounts of cash.

2. ATM Machines, New or Used?

This is another consideration that’s best determined by your budget or preferences with the style and functionality of the ATM machine. Buying a used machine vs. a new one will definitely save you a significant amount of money on cost, but it’s also important to be sure that the used version will have all of the features and capabilities that it needs in order to draw in favorable traffic. Also, newer, more current models are going to have current software and run more efficiently, but if you’re considering planting multiple ATM machines in different locales, your best option may be to invest in used models until you break even with your profits.

3. Find ATM Dealers

In addition to thinking of either new or used machines, you also have to consider from whom you purchase your machine. It’s imperative to use only reputable dealers and ATM machine processing facilities with whom to do business. Make sure that the company has a stellar client support system for questions and setup. Also ensure that there are warranties included with your equipment so as to avoid any issues later on. Unless you know of a third party either on a personal level or you’re very familiar with the brand and model of an ATM machine, it is not a good idea to buy your machine from a private party or individuals who list an ATM machine for sale.

Finally, as it is with customer service in any business, ensure that the ATM processing company that you select has a generous support system for their clients. Scope out a processing company that offers 24 hour, 7 days a week support, and also has multiple contact numbers to reach them, preferably toll free numbers. This is important for customers because ATM owners will have all different hours, night and day, where they will be working and managing their machines. They need access to customer support just in case they run into any issues, and at any time of the day or night. Take note of whether or not live callers answer the phone lines, or if there is an automated message. If you get an automated message, test the call by leaving a voice mail message asking for more information. Notice the length of time that it takes to have your call returned, and this is a good indicator of how you’ll be treated once you become a customer.

ATM Machines and Bill Paying

ATM Machines and Bill PayingWithout a doubt, we are now all living in a digital world, one that’s full of technological advances and conveniences that were not afforded to us years ago. This is great time to be in business as an ATM business owner, and a great time to get into a sound, solid and profitable business.

The income gained from being an ATM business owner is highly flexible, meaning, you can make as much or as little money that you want to make. With multiple machines and/or multiple locations, you will of course make more money. With one or two machines, you will still make a great profit, and you also get to keep your inventory to a reasonably manageable size that’s ideal for the solo business owner.

With the convenience of ATM machines and accessing cash as needed, there is also the added convenience of taking care of other financial duties and responsibilities that most everyone has to deal with, and that’s bill paying.

We do it every day, week or month, and for some people, the task really requires a dedicated amount of time to focus on getting the job done. Whether they are paying those bills online, in person or mailing them in, getting those bills paid are a fact of life that you’ll need to stop and do on a regular basis.

But what if there was an easier way, or perhaps a quicker way to get it done? Maybe on their lunch break, they could easily grab a hotdog and soda from the street vendor AND pay their mortgage all at the same time? That would be pretty cool!

With the ATM machines that also offer bill payment options, it can be done easily and quickly, and as often as necessary. Bill payment kiosks that are a part of the ATM machine and its functions have become and is becoming a popular and sought-after feature for many individuals. Why? Well, mainly because they offer such flexibility and convenience, but also because there are less fees and less paperwork for customers to deal with. With the options to:

1.) withdraw cash

2.) pay bills online

3.) get financial statements from bill vendors and

4.) transfer cash between accounts and bill payors

all of the many benefits of ATM usage turns out to be a very attractive solution for customers. There are many other beneficial uses, but for customers, the main goal is to do as much as they can in an allotted (limited) amount of time, but yet enjoy the maximum amount of benefits as possible. In this day and age, multi-tasking is the fruit of choice, so giving customers multiple options with their ATM visits is ideal.

Although ATM machines and bill-paying is going to be a draw for some customers, for others it may be something that they want to stay far away from, which can likely be due to either a bad experience or not having or knowing enough information on the subject. As an ATM business owner, you can certainly offset their reasons by being as proactive as you can be to make sure the customer’s gravitate to and embrace the idea. Here are some things you can implement to ensure that this happens:

  • Make sure the ATM machine is in a safe location so customers will have confidence when using it, especially if it’s in a high-traffic area.
  • Ensure that the machine has the proper and the most current software available so that customers can find and interact with their bill payors. Make sure also to have as many high-profile bill payors and utility companies that you can so that you attract customers. Of course, this depends on location, so update your list as often as possible.
  • When customers experience issues like statement paper jams or a problem connecting to a vendor, you need to know about it so that you can remedy the problem. Because of this, always make sure that you have contact information visible so that customers can contact you with any machine issues. This includes offline and online contact information.

The only thing for the bill-paying and ATM machine concept to do is to grow. That’s because there are so many benefits and advantages that customers and ATM machine owners will receive. As it continues to grow, ATM owners will continue to enjoy the growing profits while customers receive another service that saves them time and offers them flexibility in one of life’s recurring tasks.

ATM Machines and Bill Paying dup

ATM Machines and Bill PayingWithout a doubt, we are now all living in a digital world, one that’s full of technological advances and conveniences that were not afforded to us years ago. This is great time to be in business as an ATM business owner, and a great time to get into a sound, solid and profitable business.

The income gained from being an ATM business owner is highly flexible, meaning, you can make as much or as little money that you want to make. With multiple machines and/or multiple locations, you will of course make more money. With one or two machines, you will still make a great profit, and you also get to keep your inventory to a reasonably manageable size that’s ideal for the solo business owner.

With the convenience of ATM machines and accessing cash as needed, there is also the added convenience of taking care of other financial duties and responsibilities that most everyone has to deal with, and that’s bill paying.

We do it every day, week or month, and for some people, the task really requires a dedicated amount of time to focus on getting the job done. Whether they are paying those bills online, in person or mailing them in, getting those bills paid are a fact of life that you’ll need to stop and do on a regular basis.

But what if there was an easier way, or perhaps a quicker way to get it done? Maybe on their lunch break, they could easily grab a hotdog and soda from the street vendor AND pay their mortgage all at the same time? That would be pretty cool!

With the ATM machines that also offer bill payment options, it can be done easily and quickly, and as often as necessary. Bill payment kiosks that are a part of the ATM machine and its functions have become and is becoming a popular and sought-after feature for many individuals. Why? Well, mainly because they offer such flexibility and convenience, but also because there are less fees and less paperwork for customers to deal with. With the options to:

1.) withdraw cash

2.) pay bills online

3.) get financial statements from bill vendors and

4.) transfer cash between accounts and bill payors

all of the many benefits of ATM usage turns out to be a very attractive solution for customers. There are many other beneficial uses, but for customers, the main goal is to do as much as they can in an allotted (limited) amount of time, but yet enjoy the maximum amount of benefits as possible. In this day and age, multi-tasking is the fruit of choice, so giving customers multiple options with their ATM visits is ideal.

Although ATM machines and bill-paying is going to be a draw for some customers, for others it may be something that they want to stay far away from, which can likely be due to either a bad experience or not having or knowing enough information on the subject. As an ATM business owner, you can certainly offset their reasons by being as proactive as you can be to make sure the customer’s gravitate to and embrace the idea. Here are some things you can implement to ensure that this happens:

  • Make sure the ATM machine is in a safe location so customers will have confidence when using it, especially if it’s in a high-traffic area.
  • Ensure that the machine has the proper and the most current software available so that customers can find and interact with their bill payors. Make sure also to have as many high-profile bill payors and utility companies that you can so that you attract customers. Of course, this depends on location, so update your list as often as possible.
  • When customers experience issues like statement paper jams or a problem connecting to a vendor, you need to know about it so that you can remedy the problem. Because of this, always make sure that you have contact information visible so that customers can contact you with any machine issues. This includes offline and online contact information.

The only thing for the bill-paying and ATM machine concept to do is to grow. That’s because there are so many benefits and advantages that customers and ATM machine owners will receive. As it continues to grow, ATM owners will continue to enjoy the growing profits while customers receive another service that saves them time and offers them flexibility in one of life’s recurring tasks.

Pages

ATM Owner Manuals

ATM Owners Manuals

get_startedATM Troubleshooting can be broken down into two categories. First Line Maintenance (FLM) and Second Line Maintenance (SLM). FLM is typically done by the ATM owner or cash loader. SLM is typically performed by a qualified technician.  Most ATM troubleshooting issues and error codes can be performed by the ATM owner following some simple directions using error codes, balancing instructions or using the proper ATM owner’s manual to detect simple issues like paper jams, cash jams, or as simple as running out of receipt paper.

You can use the links below to download the proper ATM user manuals in case you misplaced the one that came with your ATM.

Manuals

  • Genmega G1900

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    Owners Manual

  • Hyosung 1800CE

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    Owners Manual

  • Hyosung 1800SE

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    Owners Manual

  • Hantle 1700W

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    Owners Manual

  • Hantle C4000

    Owners Manual

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  • Nautilus Hyosung 2700

    Owners Manual

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  • Triton 9100

    Owners Manual

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  • Triton RL1600

    Owners Manual

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Balancing Instructions

  • Tranax Hantle

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    Daily Balancing Procedures