5 Common ATM Error Codes and How to Fix Them

ATM error codes can help you keep your ATM working properly. No one likes to see an “Out of Order” sign. Customers expect ATMs to be available and functioning when they need cash. And that’s your service—convenient access to their accounts.

So it hurts your business as well when your ATM isn’t functioning. You lose out on transactions, so it’s important to get your machine back up and running as quickly as possible.

It isn’t very common for new ATM machines to malfunction, but anything can happen at any time. So no matter the age of your machine, it’s a good idea to conduct regular servicing and maintenance to keep your machine running for as long as possible with as little downtime as possible.

There are 5 common ATM error codes that you are bound to see throughout the course of your ATM ownership. But they are easy fixes that you can handle yourself. It’s also fairly simple to conduct other troubleshooting if you follow the right steps. Follow this guide as well as the appropriate owner manuals to help.

How to Troubleshoot Your ATM

There are a few simple steps you can take to troubleshoot your ATM if you encounter issues. The first step is to assess the situation. This involves you recognizing that your ATM machine isn’t functioning properly. The first thing you should look for are error codes.

The second step is to identify the problem. You might obviously know what part or function of your ATM machine isn’t working. If not, an error code can help. An error code may or may not identify the problem specifically. If it doesn’t, it should at least guide you in the right direction.

Next, you need to resolve the issue. Consult outside resources such as your ATM manual or an ATM technician to determine the severity of the issue. There are two categories of ATM troubleshooting: first line maintenance (FLM) and second line maintenance (SLM). 

FLM can be performed by the ATM owner or cash loader. Most ATM troubleshooting can be done by the ATM owner by following simple directions associated with the error codes and referencing instructions or using the proper ATM owner manuals. 

Simple issues like paper jams, cash jams, and empty receipt paper you can fix yourself. SLM will need to be performed by a qualified technician. 

Hopefully your problem requires only FLM. Fixing the problem yourself is quicker and cheaper than calling a technician.

But, if the machine needs to be opened up for servicing, you might need SLM. It’s best to call an expert when tools and specialized knowledge are required.

Finally, make sure you document everything. Take note of what went wrong, what action you took, and what the result was. You might need this information later for warranties, equipment audits, or to advise employees when future troubleshooting is necessary.  

5 Common ATM Error Codes and How to Fix Them

The purpose of ATM error codes is to diagnose a problem with your machine. They should guide you to the proper repair strategy. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine.

However, we’ve identified the 5 most common ATM error codes and explained how you can quickly fix them:

1. 40047 – Dispenser Error

This means that there is a cassette misfeed and the dispenser isn’t working properly. To fix the problem, check for bill jam. If no bills are jammed, clean the dispenser sensors. If the problem persists, you may need to exchange the cassette box.

2. 20013 – No Receipt Paper

If you receive this error, one of two things could have happened. One, the receipt paper is empty. Or two, there is a printer jam or some obstruction. If you are still having trouble, try the paper reset switch. The printer may require service if it still isn’t working and your troubleshooting has been unsuccessful.

3. D1500 – Connection Error

This means there’s a modem disconnection or timeout. If the host doesn’t respond in 60 seconds it can result in this error. To fix it, verify the host phone number and modem speed. If they’re consistent, your modem could be defective and you’ll need to contact the telephone company.

There’s also a chance that the modem cannot support the connection or there is excessive line noise (D170x). This happens when the phone line connected to the ATM will not support data-communication. You might be able to fix this with an in-line filter.

Another cause could be excessive EMI transmissions from an outside source such as a neon sign or freezer. Or, it could be a programming issue. Check all programming, especially the Dual Master Key setting and Host Processor Mode.

4. F000F – Incorrect/Empty TID

If the terminal ID (TID) is not set, you will need to do so. This error code is triggered when the TID is not set or is set incorrectly. You can check this in the Host Setup.

5. 20002 – Low Cash or No Cash

You will get this error when the low cash warning sensor on the dispenser is open. If “Low Cash Warning” is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. If your machine is typically stocked with a low amount of bills, you might want to disable this function. And of course, to fix this error, feed the ATM!

ATM Troubleshooting Resources

When you work with ATMDepot, you’ll never be at a loss for resources or assistance. Here is a list of resources you can draw on if you need help addressing an issue with your ATM machine:

Error Code Lists

You might encounter an error code that’s specific to the manufacturer of your machine. You can search the list of Triton ATM error codes here and Tranax (Hantle) ATM error codes here. The list of Genmega’s error codes can be found in Appendix A of the Operator Menu Guide.

ATM Owner Manuals

Your ATM machine should come with an owner manual, but it’s possible that it’s been misplaced since you received it. If you ever need to quickly reference the owner manual for your ATM machine, we’ve got them all listed here.

Warranties

Each new ATM terminal offered on ATMDepot.com comes with at least a 12-month warranty. Some machines come with a 24-month parts warranty. And others include labor in the warranty. Refurbished ATM machines include a certified 1-year parts and labor warranty. 

So you’ll want to check for this if you encounter issues within these timeframes. You could save yourself a lot of money if your machine is under warranty. Details for each machine can be found here.

Tech Support

For quick service questions, you can call our toll-free support number 888-959-2269 or complete a form online to contact us with a service request or other inquiry. Also, by entering your terminal identification number (TID), you can access our technical support number that can assist you 24/7/365.

ATM Error Codes and Troubleshooting

The most common ATM error codes are going to be simple fixes you can take care of yourself. On the rare occasion that you’ll have to consult outside resources, you should know that they are available and easy to access. The most important thing is identifying the problem immediately and resolving the issue quickly. Because you don’t want your customers to face an “Out of Order” sign on your machine!

The Importance and Benefits of Cold Calling in 2021

In the age of the Internet, you might think cold calling is dead or at least old fashioned. Well we can assure you that there are many benefits of cold calling even in 2021. This assurance comes from the fact that the Internet actually has made business so much more competitive than it was when cold calling first began.

If you have a problem, you more than likely go to Google for the solution. If someone has a solution for you that isn’t on the first page of search results, you might never know about it unless he or she contacts you. Therefore, you want to use every route you can to make sure your prospects know you exist and can help solve their problems. 

The saying, “If you build it, they will come,” does not apply to your business. Are your prospects aware of the benefits of adding an ATM machine to their businesses? Do they know that they don’t have to purchase the machine themselves, they can simply provide the space? Probably not. And that’s where you come in. Your business requires you to educate your audience.

How Cold Calling has Evolved

Cold calling is still alive, but strategies have evolved with customer buying habits. Although you aren’t selling anything, the same concept applies: you need to engage with your prospects.

Don’t confuse cold calling with sleazy telemarketing. We would never recommend that. Don’t use a tactic that wouldn’t work on yourself. Cold calling is, on the other hand, a helpful tool for lead generation. Especially if you’re just starting out in the ATM business.

Customers have heard umpteen sales pitches, seen thousands of ads, and deleted a mass of emails without even opening them. They’re tired of being sold to. What they want is to be heard, understood, and helped.

By the end of this article, you’ll not only be able to see the value and effectiveness of cold calling but also how you can use it successfully to jump start your own business. 

What is Cold Calling?

Cold calling carries quite a stigma. Most definitions you’ll find suggest a negative connotation. Yes, cold calling means making an unsolicited call to someone you’ve never had contact with before in order to convince him or her to purchase a product or service.

And yes, we recommend that you use this strategy to close ATM placement deals with business owners. But let’s take a second to consider what we don’t mean by cold calling. Cold calling is NOT

  • about harassing people until they purchase something
  • a dead pitch to a stranger
  • a sales call from a random person
  • grabbing a phone book and randomly dialing numbers

While these are methods of cold calling, they aren’t successful. But there are other methods.

The cold calling that is successful is about identifying the people you most want to work with and building relationships with them. So it’s not random at all. You carefully prospect your callees and eventually pitch your services. But not right away….

The Goals of Cold Calling

First, you need to make a connection. Your goal isn’t to land the deal on the first call. It’s to try to earn a little more time to connect. Think of the first cold call as a verbal landing page—you want to build awareness of your brand and get your prospect to engage with you. It’s just one touchpoint on the path to building a relationship with your prospect.

All you need at first is a micro-commitment. And then you’ll slowly build on that as you gain your prospects’ trust. The commitment we’re talking about is getting them to engage and share with you. A micro-commitment could be as short as a 5-minute phone call or as simple as a look at an informational email or resource from you.

You want them to talk about the issues they are experiencing in their business. You want them to open your email later that day or week to get you a second point of contact.

While the end goal of cold calling is to solve your prospect’s problems by placing your ATM machine, the initial goal is to pique your prospect’s interest enough that they take your offer seriously when the time comes.

Successful cold calling is, unfortunately, time consuming. The more prospects you call the better your chances are of sealing some deals. 

Say you call 100 people tomorrow. Maybe only 20 people actually answer your call. Of those 20 people you talk to, only 1 or 2 are interested in corresponding further. But don’t let that discourage you! If nothing else, you at least open yourself up to more leads.

Benefits of Cold Calling

We’ve briefly discussed one of the major benefits of cold calling: opening yourself up to leads. But the best part is that you get to choose those leads. You don’t have to wait for someone to answer your ad who may or may not be the person you’d like to work with. 

So, you don’t have to waste your time talking to people who aren’t a good fit for you. You choose the people you’d like to work with and pursue them as leads.

A second benefit is that cold calling requires minimal effort for a big result. Even if you can only spend 2 hours a day reaching out to prospects, the more people you talk to, the more deals you have the opportunity to close. 

Another benefit is that it can easily be outsourced. If you’d rather not speak to prospects over the phone or if you just don’t have the time, you can pass it off to an employee or hire a virtual assistant. Once you have landed a client or two you’ll be able to use part of the revenue to hire out your cold calling.

Finally, cold calling works, even in 2021. Cold calling will exist for as long as people use phones to communicate. It allows you to approach the market directly without having to rely solely on referrals. It gives you control over your lead generation by meeting the market rather than waiting for it to come to you.

How to Cold Call

Cold calling does not work if you don’t do your research. You want to build a relationship with your prospects, so you’re going to have to find ways to connect with them. That means you need to know who they are, what they do, how they do it, etc. Most importantly, you need to know what their pain points, or problems, are.

You won’t be successful if you join the call with a selling mindset. You need to maintain a helping mindset. Remember that your goal isn’t to sell your service, it’s to solve a problem. In order to provide value to your prospects, you have to understand them before you can pitch your solution.

When you call, here’s what you need to know:

  • Your industry
  • Your prospects’ pain points
  • How you can solve your prospects’ pain points

Here’s what you need to do:

  • State your prospects’ pain points
  • Propose a valuable solution
  • Counter objections
  • Close the deal

As you can see, your call cannot only present your offer or even be centered on it. Otherwise, your prospects will view your calls as salesy and sleazy and they will probably hang up before you even finish. Instead, your call needs to provide immediate value to demonstrate that you can make their lives easier.

“Share something valuable before you ask for something valuable in return,” says founder of Inflexion-Point Consulting, Bob Apollo. That’s how to make cold calling work.

How to Overcome the Fear of Cold Calling

Now, you might still be experiencing some hesitancy to pick up the phone and strike up a conversation with a stranger who you want to agree to work with you, another stranger. And you might still even be concerned about the ethics of cold calling. Hopefully we can squelch some of those fears.

First of all, if industry peers are successfully cold calling, then you should be too. How do you know if they are? Ask them! Talk to people who are successfully cold calling to help boost your confidence and avoid losing out on business to your competitors.

Second, just because you are approaching your prospects instead of the other way around doesn’t mean they aren’t interested in what you have to offer. You shouldn’t base your prospects’ interest in your offer on how much they know about you and your service. You should instead base it on what problems they have that you can solve.

And that leads us to our third point: cold calling does not have to be sleazy telemarketing. The difference between the two is that at the end of your call, your prospects will feel like they have learned something useful, that their time was well-spent, and that they will benefit from continuing the conversation.

The Importance and Benefits of Cold Calling: Jump Start Your Business in 5 Steps

We see so much value in cold calling as a strategy to close ATM placement deals with business owners that we’ve created a 5-step process for you to follow. From researching your prospects to making the call, we explain each step in detail and provide tips and advice along the way.

We’ve even put together scripts you can swipe to use on your calls. So don’t worry if you aren’t sure what to say or if phone calls make you nervous. With our help, you can prepare a script ahead of time and manage the nervousness that sometimes accompanies cold calling.

Our scripts also strategically help you transition to further correspondence and eventually seal the deal. We want you to be successful and have developed a valuable resource to help you jump start your ATM business. You can find ATMDepot’s “ATM Cold Calling PDF Guide: How to Close Deals with Cold Cals in 5 Steps” in the Member’s Area of ATMDepot.com. This guide not only tells you what to do, it tells you how to do it. In 2021, cold calling is as important as ever. So don’t wait to get started and place your next ATM!