The process of loading your automatic teller machine with new bills is called ‘ATM cash replenishment’ (and not, for whatever reason, ‘ATM cash replacement’). It’s important to replenish your ATM’s cash as soon as it starts running low. If people find that your ATM does not provide them with sufficient funds, your business’s reputation may falter and you might even start losing customers.
What is the process for ATM cash replenishment?
Once you’ve been operating one or more ATM’s for a while, the cash replenishment process will become routine. But there are important procedures you should always follow whenever you’re replenishing your ATM’s supply of money. They will protect your money, your ATM and most important, your safety and your employees’ safety.
- First, try to vary the times at which you replenish your ATM cash. For instance, you could replenish early Tuesday morning one time, late Friday afternoon the next time, midday Monday the next, and so on. Don’t stick to a pattern of replenishment times, either. Instead, replenish on a completely random basis to the greatest extent possible. Not to induce paranoia, but thieves could be staking out your ATM at this very moment, trying to discern when it is you do your replenishing.
- Remember that you should replenish your ATM’s one at a time, and you should replenish your cassettes one at a time as well. There should be no customers inside your place of business during a cash replenishment procedure. Shut your doors and shut your blinds to shield this process from the view of people passing on the street. Have on hand an alarm system, too – one you could strike at a second’s notice to automatically contact 911 in the event of a robbery attempt.
- Before the new stacks of cash enter your automatic teller machine, take the time to flip through them. Look at each bill to make sure everything seems OK. That is, check that none of the bills is counterfeit or torn, and that none contain markings indicating they might have been stolen. Also make certain that each of the bills is the denomination that it’s supposed to be. If you find any problem bills, contact your bank’s manager at once, and don’t let them go inside your ATM.
- If you have a safe full of cash on your premises which you use during cash replenishments, change the combination of that safe after each replenishment. Don’t use a master key with this safe, either, because you’ll greatly increase your risk of theft if you were to ever misplace your key.
- You should take enough time during an ATM cash replenishment to ensure you don’t make any mistakes, but at the same time you should work as quickly as you can so that the process takes no longer than it has to. Also, never place any container holding cash on the floor, and certainly never take your eyes off of such a container, even for a split-second!
Secure services are available to take care of ATM cash replenishment
There are plenty of companies you can hire to take care of your ATM cash replenishment needs for you. A good service will order all the cash you need, and bring that cash to your place of business in an armored vehicle. They’ll also carry the cash from that armored vehicle to your ATM in a secure container. Further, that company may deploy an entire team to take care of these duties, including:
- the armored car driver
- at least one armed guard
- at least one experienced technician to actually replace the money
All these employees should present identification to you before you admit them into your business. In some cases, the ATM company will give you a list of employees along with samples of their signatures, so you may compare a signature on an ID card to a signature on your list.
Some of these companies are available to replenish ATM cash seven days a week, 24 hours a day. And in many cases, such companies offer ATM maintenance services in addition to cash replenishment – freeing ATM cards when they get jammed, for example – as part of a package. Hiring one of these companies to take care of your ATM cash replenishment needs will not only save you and/or your employees time, but it may eliminate a source of anxiety as well.